Identifying the best security tools that actually align with your hotel’s needs can be challenging. Even just researching new systems can feel like wading through a sea of buzzwords. RFID, analytics, IoT. It’s frustrating trying to figure out what’s actually relevant for your particular facility.
By its very nature, the service industry is in a constant search for ways to improve and optimize the customer experience. Quicker sign in, improved staff workflow, and offering a personalized experience for each customer are all ways hotels aim to set themselves apart in an increasingly competitive industry. As a result, they’re turning to new methods and technologies to give themselves a competitive edge; the most recent trend we’re seeing in hotels and hospitality is the usage of handheld tablets, phones and iPods to staff members, concierges, and directly into rooms for customer use. The initiative has been put in place to enable staff to better serve customers and to help remain engaged in their day-to-day work. So you can expect a bit more than a mint on your pillow next time when you check into your hotel room for your next trip.