It is important to run a hotel security program that doesn’t compromise customer service. Some hotels see this as a challenge because they think security and customer service are at odds. But the right tools and business practices actually help you do both well.
The business advisory firm Deloitte agrees that finding the right balance of customer service and security is essential for the long term sustainability of hotels. To help you get a complete picture of your hotel security program we’ve developed a top-to-bottom hotel safety and security checklist. It walks you through 12 major aspects of hotel security that you will want to evaluate.
Assessing how your hotel performs in each area will help you discover what is working well, what needs to be improved, and where you might be able to use new technology to give yourself an edge on the competition.