This is the website of Real Time Networks.
Our postal address is:
16 – 1833 Coast Meridian
Port Coquitlam, B.C. V3C 6G5
Real Time Networks Inc. is committed to protecting your privacy. This privacy policy (this “Privacy Policy”) outlines how we at Real Time Networks, (“Real Time Networks Inc. and our parent, affiliates and subsidiaries, also referred to below as “RTN”, “we”, “us”, or “our”) collect, use, share and safeguard your personal information. We also describe the rights you have over your information.
The Privacy Policy was last updated and is effective as of April 1, 2025.
Real Time Networks offers solutions to improve team productivity, reduce administrative costs, and make sure the company’s most important assets are secure with robust tracking, management, and monitoring solutions, within and beyond the perimeter of their facilities, while reducing security risks and liability. We refer to these solutions collectively as our “Services”.
This Privacy Policy applies to your use of our Services and to your interactions with us, including but not limited to visiting our website (www.realtimenetworks.com), using our subscription services (e.g., RTNHub, RTNConnect, Client Services Portal), contacting customer service, attending events, or engaging with us through any other business activity. By using our Services, you consent to our collection, use, and disclosure of your personal information in accordance with this Privacy Policy and applicable privacy laws.
This Privacy Policy governs our data collection, processing, and usage practices. It also describes your choices regarding the use, access, and correction of your personal information. Our Services may contain links to other websites, products, or services that we do not own or operate. When using our Services, you may decide to share your data and any related personal information with a third-party service of your choice (i.e. you may decide to share your address and contact information and the address and contact information of the recipient you are shipping goods to with a third-party carrier such as FedEx, UPS, etc). Any processing of your information by these third parties is governed by their own privacy policies and terms. We recommend you carefully review their privacy policies and terms, as we are not responsible for such third-party services.
Our Services are not intended for use by children and should only be accessed by individuals who are at least 18 years old and are using the Services for business purposes. If we learn that we have inadvertently collected personal information of persons under the age of 18 years old, we shall immediately take steps to delete the information as soon as possible. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at our contact information below. If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at info@realtimenetworks.com or by mail to Real Time Networks, 16-1833 Coast Meridian Road, Port Coquitlam, B.C. V3C 6G5, Canada, Attn: Privacy.
We use the information we collect only in compliance with this Privacy Policy. Customers who subscribe to our Subscription Services are obligated through our agreements with them to comply with this Privacy Policy.
We will never sell your personal information to any third party.
The specific personal information we collect depends on how you interact with us, such as the type of form you fill out. Generally, we may collect the following information:
SMS consent is not shared with third parties or affiliates for marketing purposes. We respect your privacy and will only use SMS contact information to communicate relevant updates and information related to your inquiry or account.
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Real Time Networks Inc. This includes SMS messages for the following purposes:
a. Conversations (external): Messages to customers, including updates on urgent situations, sent to the mobile devices of customer contacts.
b. Installation services, including delivery notifications: Send and receive images and information regarding product installations.
c. Delivery notifications.
Messaging frequency may vary. Message and data rates may apply. To opt out at any time, text STOP. For assistance, text HELP, visit www.realtimenetworks.com, or contact us at +1 800-331-2882 or info@realtimenetworks.com.
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
In addition to the uses identified elsewhere in this Privacy Policy, we may use your personal Information we collect from you to provide you with our Services, to fulfill a contractual obligation, to improve our Services, or where we need your personal information for a legitimate business interest. These legitimate interests include:
From time to time, we may contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your personal information to a third party.
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
We use navigational information to operate and improve our Service. We may also use navigational information alone or in combination with personal information to provide you with personalized information about Real Time Networks.
We post customer testimonials and comments on our websites, which may contain personal information. We obtain each customer's consent via email prior to posting the customer's name and testimonial.
We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. We secure the personal information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. All personal information is protected using appropriate physical, technical, and organizational measures.
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will securely store your information and isolate it from any further use.
We retain personal information that you provide to us where we have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about our Services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements).
We will delete your personal information from the servers at an earlier date if you so request, as described in "To Unsubscribe from Our Communications”.
If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or ceased using your account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
Real Time Networks uses cookies to analyze trends, administer the website, track users’ movements around our website, and to gather demographic information about our user base as a whole to improve user experience. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website or Services may no longer be fully accessible.
Our Services are managed and operated by the Real Time Network’s team at its headquarters in Port Coquitlam, British Columbia, Canada.
If you reside outside of the United States, your personal information may be subject to privacy laws that are less restrictive than those in your home country. By using our Services or otherwise submitting your personal information to us, you agree to the transfer, storage and processing of such information in the United States.
You have the following data protection rights:
To exercise any of these rights, please contact us at info@realtimenetworks.com or by mail to Real Time Networks, 16-1833 Coast Meridian Road, Port Coquitlam, B.C. V3C 6G5, Canada, Attention: Privacy. We will respond to your request to change, correct, or delete your information within a reasonable time frame and notify you of the action we have taken.
If you are a California resident, you may exercise the following rights with respect to personal information (as defined by the California Consumer Privacy Act of 2018 (California Civil Code §§ 1798.100 to 1798.199) and its implementing regulations, as amended or superseded from time to time (“CCPA”)) that we collect as a business under California law.
You have the right to request to be informed about the (1) categories of personal information collected, sold, or disclosed by us, (2) purposes for which categories of personal information are collected or sold by us, (3) categories of sources from which we collect personal information, (4) categories of third parties with whom we disclosed or sold personal information, and (5) specific pieces of personal information that we collected about you during the prior twelve months.
Subject to certain exceptions, you have the right to request that we delete the personal information about you that we collected from you.
You have the right not to receive discriminatory treatment by a business for the exercise of your CCPA privacy rights, subject to certain limitations.
You have the right to opt-out of the sale of your personal information. The CCPA defines “sale” very broadly to cover common industry practices, including providing you with a customized experience on our website and app. You may opt out of the sharing activities that meet the CCPA’s definition of “sale”, as described below.
If you are a California resident and would like to exercise your rights under the CCPA, you may do so by sending an email to info@realtimenetworks.com with "Your California Privacy Rights" in the subject field of your email, or by mail to our address listed above. Requests related to your personal information are subject to our ability to reasonably verify your identity in light of the information requested and pursuant to relevant CCPA requirements, limitations, and regulations. To verify your access or deletion request, you can email us at info@realtimenetworks.com, or mail a letter with your name, mailing address, email address, and phone number in your request and we will reach out to you. However, we will not provide any information that we reasonably believe may be subject to fraudulent action.
An authorized agent may submit a request on your behalf by sending a written authorization signed by you to the email to info@realtimenetworks.com. We may still require you to directly verify your identity and confirm that you provided the authorized agent permission to submit the request.
There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.
Member companies of Real Time Networks, acting individually or jointly with affiliates and /or subsidiaries, act as data controllers in respect of the following data processing activities:
Where Real Time Networks is acting as a data controller, you may have the following additional rights in addition to the rights stated in this Privacy Policy. if you reside in the European Union or the United Kingdom: the right to object to the processing of your personal information; the right to restrict processing of your personal information; and the right to have your personal information provided to you in a structured, machine-readable and commonly used format. You may exercise these rights by contacting us below.
When acting as a data controller, we rely on the following legal bases when processing information about you:
As described above, your personal information may be transferred to the Real Time Network’s servers and service providers outside of the EU and the UK. We rely on the European Commission’s adequacy decision for the lawful transfer of European data to our servers and service providers in Canada. For any onward transfers to our service providers in the United States, we rely on your consent.
In the event you consider the Real Time Networks’ processing activities of your personal data to be inconsistent with applicable data protection laws or that the Real Time Networks has not sufficiently ensured the realization of your rights, you have the right to file a complaint with the local supervisory authority responsible for data protection matters in your jurisdiction. The contact details of the data controller are set out above.
We may make changes to this Privacy Policy at any time, in our sole discretion. We will notify you when we make any material changes, but we encourage you to stay informed by reviewing this policy periodically. By continuing to use our Services you confirm that you agree to the modified Privacy Policy. If you do not agree with the changes to this Privacy Policy, you should stop using our Services and close your account.
If you would like to ask about, make a request relating to, or complain about how we process your personal information, you can contact us by email at info@realtimenetworks.com, by calling us toll-free at 1-800-991-0783, or by sending a letter to:
Attn: Privacy
Real Time Networks Inc.
16 – 1833 Coast Meridian
Port Coquitlam, B.C. V3C 6G5
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