Customer Support

Customer support is available Monday to Friday from from 6:00 am to 4:00 pm Pacific Time, or 9:00 am to 7:00 pm Eastern Time.

(Our team responds to all support requests within 4 hours, unless your organization has a custom SLA in place.)

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Contact Us Today

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Log In to Client Services Portal​
Visit the Portal
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customerservices@realtimenetworks.com
Email Us
Real Time Networks Phone Support Logo
1-800-331-2882
Call Us

Extended Service Plans

RealCare Extended Services Plans Brochure

Do You Know About RealCare Extended Service Plans?

With RealCare Extended Service Plans (ESPs), you can be confident your product will be quickly repaired or replaced in the unlikely event of a failure.

 

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How We Support Our Clients?​

Lifetime Warranty Icon Blue and Orange

Lifetime warranty on all RFID key fobs and 1-2 year warranty standard on all products.

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Various Service Plans available.

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Installation and training available for all products.

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Customer support provided by qualified, trained professionals.

What makes our clients choose Real Time Networks?

  • Our products are modular, and software can be tailored to your unique needs.
  • Our key fobs and asset lockers operate using contactless RFID tags – providing 100% accuracy and reliability, and no wear and tear on key fobs.
  • All modules can be upgraded and new cabinets are backwards compatible to allow for future expansion. If requirements change, the system can scale accordingly.
  • All cabinets remain operational - even in the case of a power or network failure. The data is stored locally, and an integrated emergency battery secures continued operation.
Physical assets and keys are managed by an employee using a tablet

Not Yet a Customer?​

How can we help?

 

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Smart Locker Systems

Smart locker solutions for secure asset management

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Key Management Systems

Smart key control system for key management

Learn More

Supplementary Information and Resources

Explore our practical guides, videos, and blog resources for more information

  • Product Videos Icon
    Product Videos

    See how you can improve team productivity, reduce administrative costs, and make sure your most important assets are secure.

     

    Watch Now

  • Practical and Featured Security Guides Icon
    Practical Guides

    Set up smart security systems in your organization for managing keys and important assets and equipment with these comprehensive guides.

     

    Read Now

  • Blog Posts and Articles Icon
    Blog Posts and Articles

    Check our library of 150+ articles for the latest updates, trends, and expert information on securing keys, assets, and people.

     

    Read Now