Have your product quickly repaired or replaced in the unlikely event of a failure
Protect your AssetTracer and KeyTracer systems with our RealCare Service Plans (RCPs)
Maximizing your AssetTracer Intelligent Locker Value with RealCare
Our RealCare Plans provide additional years of comprehensive coverage for parts of your AssetTracer intelligent locker system after the manufacturer's warranty has expired.
Extending Key Management System Protection with RealCare
Our RealCare plans provide additional years of comprehensive coverage for parts of your KeyTracer electronic key management system after the manufacturer's warranty has expired.
Benefits and Privileges
Unleash the power of exceptional customer care with our benefits.
Expert Technical Support
Specialists will work with you to identify the issues and ensure you get the right answer.
Multi-Channel Support
Multi-channel support available. Contact us via web, email or call. Personalized assistance provided.
Flexible Coverage Options
RealCare ESPs allow for a variety of coverage levels from software to hardware and beyond.
Priority Shipping & Handling
Advanced Hardware Replacement ensures you are up and running as quickly as possible.
Predictable Support Costs
Simplify budgeting with cost-efficient maintenance instead of replacement parts.
Save Money
100% coverage with no deductibles. Protect your investment with RealCare ESPs.
Select the ideal plan for your organization
Extends your original software warranty to ensure you are utilizing all the most current features and benefits.
Extends your original software and hardware warranty to ensure your products are always running optimally.
Extend your original software and hardware warranty and move to the front of the line. Get expedited service, discounts and much more.
Frequently Asked Questions
What is RealCare?
RealCare is a comprehensive support and maintenance program for Real Time Networks systems. It includes technical assistance, software updates, and warranty coverage to keep your systems performing at their best. RealCare ensures every customer has reliable, long-term protection for their investment.
Why should I get a RealCare plan?
A RealCare plan ensures prompt technical support, faster issue resolution, and reduced downtime. Customers benefit from priority service, replacement parts, and proactive system health checks. It's an essential safeguard for maintaining operational continuity and peak performance.
What RealCare plan levels are available?
Three plan tiers: Essential, Advantage, and Elite. These plans offer scalable coverage levels for any organization. Each plan is designed to match different response times, system complexity, and operational needs. This flexibility allows customers to choose the exact level of support that fits their environment.
How do I request help with a RealCare plan?
Customers can contact the Real Time Networks support team via phone, email, or the online service portal. Certified technicians are available to quickly diagnose issues and guide troubleshooting. This responsive approach ensures that problems are resolved efficiently and professionally.
Can I upgrade my RealCare plan later?
Yes. You can upgrade at any time to increase coverage, extend warranty terms, or add preventive-maintenance services for additional peace of mind. Upgrading gives organizations the flexibility to adapt as their systems grow or operational demands change.
Download a brochure or contact us for a personalized consultation and find out which plan is best for you.
