ServiceNow integrates with Real Time Networks' AssetTracer and KeyTracer systems via RTNConnect to automate fault ticket creation whenever a faulty asset is returned. This real-time, automated integration reduces manual data entry, accelerates issue resolution, and improves operational visibility.
Key Product Features
- Automated Fault Capture: Instantly triggers ServiceNow tickets when faulty assets are returned.
- Real-Time Visibility: Faults appear in ServiceNow with full context—timestamps, item details, and issue descriptions.
- Faster Resolution: Enables immediate triage and faster recovery times.
- Consistent Workflows: All faults are processed through structured ServiceNow workflows.
- Scalable Architecture: Supports high-volume environments and distributed operations.
- Zero Manual Entry: No follow-ups or manual logging needed—everything is automatic.
Why RTNConnect + ServiceNow?
- Eliminates manual reporting of faulty assets.
- Provides immediate operational transparency.
- Reduces asset downtime through fast triage.
- Ensures reliable, auditable ticketing workflows.
- Scales with organizational complexity and growth.
