We provide a 1-2 year warranty standard on all products. The duration varies depending on the product line. Here's what's included with your initial warranty and service plan:
Equipment service, including replacement parts for repair and maintenance in accordance with the warranty
Firmware and driver updates
Technical support via telephone/email during normal business hours 7:00 AM - 4:30 PM PT
24/7/365 access to the online customer portal which provides access to a wide range of troubleshooting videos, guides, and user manuals. Click here to log into the Customer Portal
We will respond to your request within 4 hours.
Fully Customizable Solutions – Our products are modular, and software can be tailored to your unique needs.
Maintenance Free - Our key fobs and asset lockers operate using contactless RFID tags – providing 100% accuracy and reliability, and no wear and tear on key fobs.
Guaranteed Future Proof - All modules can be upgraded and new cabinets are backwards compatible to allow for future expansion. If requirements change, the system can scale accordingly.
Emergency Operation - All cabinets remain operational - even in the case of a power or network failure. The data is stored locally, and an integrated emergency battery secures continued operation.
[fa icon="phone"] 1-800-331-2882
[fa icon="envelope"] info@realtimenetworks.com
[fa icon="home"] 16 - 1833 Coast Meridian, Port Coquitlam BC
6-Step Security Solution Purchasing Process
