About your Initial Warranty and Service Plan 

Thank you for trusting Real Time Networks with your physical security needs for keys, assets and people.

We provide a 1-2 year warranty standard on all products. The duration varies depending on the product line. Here's what's included with your initial warranty and service plan:

  • Equipment service, including replacement parts for repair and maintenance in accordance with the warranty 

  • Firmware and driver updates 

  • Technical support via telephone/email during normal business hours 7:00 AM - 4:30 PM PT

  • 24/7/365 access to the online customer portal which provides access to a wide range of troubleshooting videos, guides, and user manuals. Click here to log into the Customer Portal  

Looking for Customer Support?

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North America: 1-800-331-2882

UK: +44 (0) 121 468 0927

 

We will respond to your request within 4 hours. 

 Why Real Time Networks? 

  • Fully Customizable Solutions – Our products are modular, and software can be tailored to your unique needs. 

  • Maintenance Free - Our key fobs and asset lockers operate using contactless RFID tags – providing 100% accuracy and reliability, and no wear and tear on key fobs. 

  • Guaranteed Future Proof - All modules can be upgraded and new cabinets are backwards compatible to allow for future expansion. If requirements change, the system can scale accordingly. 

  • Emergency Operation - All cabinets remain operational - even in the case of a power or network failure. The data is stored locally, and an integrated emergency battery secures continued operation.