Initial Service Plan

About your Initial Warranty and Service Plan 

Thank you for trusting Real Time Networks with your physical security needs for keys, assets and people.

We provide a 1-2 year warranty standard on all products. The duration varies depending on the product line. Here's what's included with your initial warranty and service plan:

• Equipment service, including replacement parts for repair and maintenance in accordance with the warranty 

• Firmware and driver updates 

• Technical support via telephone/email during normal business hours 7:00 AM - 4:30 PM PT

• 24/7/365 access to the online customer portal which provides access to a wide range of troubleshooting videos, guides, and user manuals. Click here to log into the Customer Portal